Course Dates:
- August 30-31, 2023 | Dubai
- December 18-19, 2023 | Dubai
Course Overview:
The Sales for Non-Sales Personnel course is designed to provide individuals in non-sales roles with the necessary skills and knowledge to effectively contribute to sales efforts and support the sales team. This course focuses on understanding the sales process, developing customer-centric approaches, enhancing communication skills, and building relationships to drive business growth. Participants will learn how to identify sales opportunities, deliver persuasive messages, handle customer inquiries, and contribute to a sales-focused culture within the organization.
Course Objectives:
- Understand the importance of sales skills for non-sales roles.
- Gain an overview of the sales process and customer journey.
- Develop effective communication skills for sales interactions.
- Identify sales opportunities within their roles and responsibilities.
- Handle customer inquiries and objections professionally.
- Contribute to building and maintaining customer relationships.
- Understand the importance of a customer-centric approach.
- Learn techniques for delivering persuasive messages.
- Collaborate effectively with the sales team to drive business growth.
- Develop a personal action plan for applying sales skills in their roles.
Course Outline:
Introduction to Sales for Non-Sales Personnel
- Importance of sales skills for non-sales roles
- Overview of the sales process and customer journey
- Understanding customer needs and expectations
Effective Communication in Sales
- Verbal and non-verbal communication skills
- Active listening and asking effective questions
- Building rapport and trust with customers
Identifying Sales Opportunities
- Recognizing potential sales opportunities within non-sales roles
- Understanding the customer’s buying process
- Contributing to lead generation and prospecting efforts
Handling Customer Interactions
- Responding to customer inquiries and objections
- Providing solutions and addressing customer needs
- Handling difficult customer situations with professionalism
Contributing to Customer Relationships
- Building and maintaining customer relationships
- Collaborating with the sales team to support customer success
- Providing feedback and insights to the sales team
Applying Sales Skills in Non-Sales Roles
- Developing a customer-centric approach within non-sales roles
- Delivering persuasive messages and adding value to customer interactions
- Personal action planning for applying sales skills in their roles
Please note that this is a sample outline and can be customized based on specific needs and requirements. The course can include interactive exercises, case studies, role-plays, and group discussions to provide practical application and reinforce the learning objectives.
Course Features
- Lectures 0
- Quizzes 0
- Duration 2 days
- Skill level All levels
- Language English
- Students 7
- Assessments Yes