Course Outline:
Module 1: Introduction to Interpersonal Communication
- Understanding the importance of interpersonal communication
- The components and process of interpersonal communication
- Barriers to effective communication
- Building self-awareness in communication
Module 2: Verbal Communication Skills
- Active listening and effective questioning techniques
- Clarity and precision in verbal expression
- Nonverbal communication cues and interpretation
- Assertiveness and constructive feedback
Module 3: Nonverbal Communication Skills
- Understanding body language and facial expressions
- Using gestures and posture effectively
- Proxemics and personal space in communication
- Cultural considerations in nonverbal communication
Module 4: Emotional Intelligence and Empathy
- Developing emotional intelligence in communication
- Recognizing and managing emotions in oneself and others
- Empathetic listening and understanding
- Responding appropriately to emotions in communication
Module 5: Building Rapport and Trust
- Establishing rapport and connection with others
- Creating a positive and supportive communication climate
- Building trust through authenticity and integrity
- Managing conflicts and difficult conversations
Module 6: Effective Questioning and Feedback
- Asking open-ended and probing questions
- Providing constructive and specific feedback
- Active listening and paraphrasing in feedback
- Receiving and responding to feedback
Module 7: Conflict Resolution and Negotiation Skills
- Understanding conflict dynamics and resolution strategies
- Negotiation techniques and principled negotiation
- Managing emotions in conflicts
- Collaborative problem-solving and win-win outcomes
Module 8: Building Effective Relationships
- Developing and maintaining professional relationships
- Networking and relationship-building skills
- Balancing assertiveness and empathy in relationships
- Conflict prevention and relationship repair
Module 9: Cross-Cultural Communication
- Cultural dimensions and their impact on communication
- Communicating effectively across cultures
- Avoiding cultural misunderstandings and stereotypes
- Developing cultural sensitivity and adaptability
Module 10: Communicating in Teams and Groups
- Effective communication in team settings
- Active participation and collaboration in group discussions
- Facilitating and leading productive meetings
- Resolving conflicts and building consensus in teams
Module 11: Managing Difficult Conversations
- Strategies for handling challenging conversations
- Providing feedback in difficult situations
- Dealing with resistance and defensiveness
- Maintaining professionalism and respect
Module 12: Communication in Leadership and Management
- Communicating vision and goals to inspire others
- Leading by example and effective communication
- Communicating change and managing resistance
- Building a culture of open communication
Course Features
- Lectures 0
- Quizzes 0
- Duration 2 days
- Skill level All levels
- Language English
- Students 7
- Assessments Yes